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申请美国邮政总局退款:国内

国内退款 | 国际退款

提交美国邮政总局® refund request (including fees or postage), you'll need proof of purchase. You may need one or all of the following when you request a refund:

  • 追踪号码
  • 购买收据
  • 带照片的身份证(如本人)

了解有关申请国内美国邮政总局退款的更多信息. (To file a claim for insured mail that was lost, damaged, or missing contents, see 提交美国邮政总局索赔:国内.)

For 特快专递 Items Addressed to or from Alaska and Hawaii: 截至8月1日, 2023, 美国邮政总局 will no longer process refund requests for guaranteed service on these items. 对于损失的退款请求仍将被处理. 阅读更多

在线申请

您可以要求退款优先快件® 物品和某些额外的在线十大网堵平台.

观看“在线申请”视频.

要求退款

到邮局申请

你可以亲自到邮局申请退款™ 位置.

找邮局

企业客户

业务es applying 要求退款 online may upload files with up to 1,000 individual 美国邮政总局 跟踪® 数字.

商业退款(BCG)

请求国内十大网堵平台退款

Find the shipping service you used listed below and review the 如何申请 details to see what is eligible 要求退款, 何时申请, 以及你需要申请什么. 有关详细的资格信息，请参阅 国内退款-资格详情(DMM 604).9.2).

全部展开

更改地址网上授权费用

要在线验证您的地址，美国邮政总局® matches your credit card billing address to your old or new address. 为此，我们收取少量费用(1美元).给你的信用卡公司. 有时这笔费用是可以退还的.

什么是合格的

更改地址的要求只能在官方申请 美国邮政总局地址变更® 网站有资格退款.

要求退款

  • 拨打1-800-238-3150要求退款.
  • 退款将视具体情况而定.
  • 如果批准，1美元.10英镑的费用将从信用卡中扣除.

Click-N-Ship标签

未使用Click-N-Ship® labels are eligible for refunds up to 60 days after the print date (the label transaction date).

什么是合格的

  • 未被邮资系统扫描的标签.
  • 自标签打印之日起30天内创建的标签.
  • 没有退款要求的标签.

要求退款

  1. 登录你的 Click-N-Ship帐户.
  2. 点击发货历史.
  3. 检查你想要退款的标签.
  4. Where you see, Track Labels, select Refund Labels from the dropdown list.
  5. 点击继续.

旧的未使用的CNS (Click-N-Ship)标签

If a label was printed more than 30 but less than 60 days ago, 给Click-N-Ship帮助台发邮件 要求退款. 在您的电子邮件中包含以下信息:

  • 用户名
  • 点击- n -发货账号
  • 标签数量
  • 交易编号及日期

EDDM零售订单 & 在线付费

EDDM零售® 退款可以在网上或邮局申请, depending upon how you placed the order and whether you have dropped it off.

订单尚未下达

如果您在EDDM上创建并支付了订单® website, but did not drop it at the Post Office, you can request a refund through your Order History.

  1. 登录您的美国邮政总局.com帐户.
  2. 点击活动历史.
  3. 点击“申请退款”(订单详情下方).
  4. 请填写表格.

退款将在3-5天内打到您的信用卡上.

寄到邮局的信件

如果您在EDDM上创建并支付了订单 website and have already submitted it at the Post Office, 该订单将不再出现在您的订单历史记录中.

If you canceled your order after it was accepted at the Post Office, 请致电1-877-747-6249申请退款. 当出现提示时，为小型企业选择选项3. 当您打电话时，您的订单信息准备好了吗.

  • 创建日期顺序
  • 订单号
  • 订单数量

Refunds are processed manually and should be finished within seven days.

网上订单 & 在邮局付款

If you began your EDDM order online but paid at the Post Office, you will need to request a refund at the Post Office where you paid.

额外十大网堵平台

一些额外的十大网堵平台，如签名确认™, are refundable if the service wasn't performed according to its service features.

谁可以申请

只有付了额外十大网堵平台费的人才会这样.

什么是合格的

  • 当美国邮政总局有过错时不交付.
  • 错误收取邮费或费用.
  • 没有提供的付费十大网堵平台.

邮资 & 额外十大网堵平台退款-资格详情(DMM 604).9.2)

何时申请

  • 30 to 60 days after the mailing date for general extra services.
  • 30 to 60 days after the mailing date if the extra service is purchased with 特快专递.

你需要什么

  • 追踪号码
  • 邮寄收据

要求退款

这些十大网堵平台退款可以在线申请:

  • 挂号信®
  • 回执(纸张及电子)
  • 签名确认
  • 美国邮政总局跟踪美国邮政总局营销邮件®

如果您不能在美国邮政总局申请退款.com, take your proof documents to the Post Office where you paid for the service.

请求额外十大网堵平台退款

找邮局

阿宝的盒子

Refunds for new, unused 阿宝的盒子 and existing 阿宝的盒子 are handled differently.

使用中的邮政信箱

如果您已经拥有邮政信箱™密钥:

  • Request a pro-rated refund for unused time in your 邮政信箱 service agreement.
  • Apply 要求退款 at the Post Office where the 邮政信箱 is located.

新邮政信箱

如果您在网上申请退款，您可以在网上申请退款，并且:

  • 还没用过邮箱吗.
  • 还没有拿起邮箱钥匙吗.
  • 要求退款30天内，您的原始付款.

问题?

十大网堵平台互联网客户十大网堵平台中心(ICCC)

邮政商店退货 & 交流

If there was a mistake in your Postal Store order you may be able to get a refund or exchange. Learn about options for wrong, missing, or damaged orders in The Postal Store®.

邮政商店退货 & 交流

特级货代十大网堵平台

特级货代十大网堵平台® (PFS-Residential®) 退款可以在网上或邮局申请, depending where you set up the service.

什么是不符合资格的

  • 注册费用
  • 每周运费，除非预付和未使用
  • 延迟发货

PFS-Residential条款 & 条件

网上申请

如果你在美国邮政总局上设置了PFS-Residential十大网堵平台.你可以在网上申请退款.

在邮局申请

If you set up your PFS-Residential service at a Post Office, 你必须到那家邮局申请退款.

你需要什么

  • Order, Confirmation, or 跟踪 Number for the weekly shipment(s) you would like refunded
  • 要求退款的原因

退款处理

  • When your request is processed, you will get an email explaining the result.
  • Refund requests are normally processed within 2–3 business days.
  • If 美国邮政总局 needs more information to process your request it will take longer than 2–3 business days.
  • If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card.

提交请求

特快专递

特快专递 (PME) service comes with a money-back guarantee based on its service features.

请求PME退款

  • Each 美国邮政总局 跟踪 Number can only be used for one refund request.
  • You must combine refunds for 特快专递 and related extra services into a single refund request.

什么是合格的

特快专递 postage for mail that did not arrive based on the guaranteed service arrival time. 保证到达的时间在你的收据上.

特快专递 Refunds - Eligibility Details (DMM 604.9.5)

何时申请

  • 2 to 30 days after the mailing date for 特快专递 without extra services.
  • 30 to 60 days after the mailing date if an extra service was purchased with 特快专递.

你需要什么

  • 追踪号码
  • 邮寄收据

如何申请

在线: 你可以用免费的美国邮政总局申请退款.com帐户.

申请PME退款

在邮局: You can also go to any Post Office and fill out Part I of Form 3533 (in duplicate) and submit it along with your original customer copy of Label 11.

找邮局

美国邮政总局包裹拦截

美国邮政包裹拦截® 费用(17美元.50) plus any applicable postage charge may be refundable if the shipment was not intercepted.

你需要什么

  • 订单，确认，或美国邮政总局跟踪® 您希望退款的每批货物的编号
  • 要求退款的原因
  • 您可能需要帮助处理的其他细节

退款处理

  • When your request is processed, you will get an email explaining the result.
  • Refund requests are normally processed within 2–3 business days, 除非美国邮政总局需要更多信息来处理您的请求.
  • If your request is approved, the credit card associated with your account will be credited. It may take up to 2 billing cycles for the refund to appear on your card.

要求退款

您可以在线申请退款.

提交请求

美国邮政总局包裹拦截条款 & 条件

美国邮政总局按需拾取

美国邮政总局按需拾取® refunds can be requested online if the service wasn't performed according to its service features.

什么是合格的

You are only eligible 要求退款 if the carrier fails to show up during the specified day for a pickup.

什么是不符合资格的

  • 承运人在指定的提货日出现.
  • 5点后提交的取消请求.m. (当地时间)在预定接机当天.

美国邮政总局按需提货 & 条件

你需要什么

  • 订单，确认，或美国邮政总局跟踪® 您想要退款的货物编号
  • 要求退款的原因
  • 您可能需要帮助处理的其他细节

退款处理

  • When your request is processed, you will get an email explaining the result.
  • Refund requests are normally processed within 2–3 business days.
  • If 美国邮政总局 needs more information to process your request, it will take longer than 2–3 business days.
  • If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card.

要求退款

您可以在线申请退款.

提交请求

提交退款请求后

Approved refunds are paid in different ways depending on the service and how you applied.

收到退款

  • 批准的在线退款将通过邮件收到支票.
  • Approved refunds that were requested at the Post Office will be refunded in cash, 检查, 或者汇票.
  • Approved Click-N-Ship refunds are credited to the original payment account.
  • 业务 customers who applied 要求退款 online will be refunded by 检查, 没有打回他们的账户.

上诉被拒绝或部分支付的请求

如果你的退款只是部分支付或被拒绝, you may file a dispute within 30 days of receiving the decision.